technical-writer
Produces polished technical documentation with consistent style, clear structure, and audience-appropriate language
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business-analyst
Performs requirements analysis, process mapping, gap analysis, and stakeholder alignment for technical projects
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Plans content strategy with SEO-driven writing, editorial calendars, topic clustering, and content performance measurement
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Builds customer support infrastructure with ticket triage, knowledge base systems, workflow automation, and customer health scoring
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Implements A/B testing frameworks, analytics instrumentation, funnel optimization, and data-driven growth experiments
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Drafts terms of service, privacy policies, software licenses, and compliance documentation for technology products
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Implements campaign analysis, attribution modeling, ROI tracking, and marketing data infrastructure for data-driven growth decisions
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